Delivery Information

At TheTextileEmporium, we aim to deliver your order quickly, safely, and reliably. Please read the information below to understand our delivery process.

UK Delivery

We offer delivery across the United Kingdom.

Standard Delivery: 3–5 working days
Delivery Cost: Calculated at checkout (may vary by order size and location)

Order Processing

All orders are processed within 1–2 working days (excluding weekends and public holidays) after payment confirmation.

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Courier Partners

We use trusted courier services to ensure your rugs arrive safely. Delivery times may vary depending on your location and courier availability.

Delivery Areas

We currently deliver to mainland UK. Delivery to remote areas (such as Highlands, Islands, or Northern Ireland) may take longer and could incur additional charges.

Missed or Failed Deliveries

If a delivery attempt is unsuccessful, the courier may leave a card or contact you to arrange redelivery. Please ensure someone is available to receive your order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue.

Email: info@thetextileemporium.co.uk

Delays

While we aim to meet all delivery estimates, delays may occasionally occur due to factors beyond our control such as weather conditions, courier disruptions, or peak periods.

Contact Us

If you have any questions regarding delivery, please contact our customer support team: