Privacy Policy

At TheTextileEmporium (https://www.rugsaleuk.co.uk), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

1. Who We Are

TheTextileEmporium is a UK-based online retailer providing rugs and home décor products.

Website: https://www.rugsaleuk.co.uk
Email: info@thetextileemporium.co.uk

2. Information We Collect

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and payment details (processed securely via third-party providers)
  • IP address and browser information

3. How We Collect Your Data

Your data is collected when you:

  • Place an order on our website
  • Create an account
  • Contact us via email or forms
  • Subscribe to our newsletter
  • Browse our website (via cookies and analytics)

4. How We Use Your Information

We use your personal data to:

  • Process and deliver orders
  • Manage payments and refunds
  • Provide customer support
  • Improve our website and services
  • Send promotional emails (only with your consent)
  • Comply with legal obligations

5. Legal Basis for Processing

We process your data under the UK GDPR based on:

  • Performance of a contract (order fulfilment)
  • Your consent (marketing communications)
  • Legal obligations
  • Legitimate business interests

6. Sharing Your Data

We may share your information with trusted third parties such as:

  • Payment gateways (e.g. Stripe, PayPal)
  • Delivery and courier services
  • Website hosting and analytics providers

These parties only receive the data necessary to perform their services.

7. International Data Transfers

Some third-party services may process data outside the UK or EEA. In such cases, we ensure appropriate safeguards are in place to protect your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

You can control or disable cookies through your browser settings.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise these rights, please contact us at info@thetextileemporium.co.uk.

11. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal data from children.

12. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@thetextileemporium.co.uk